Refund

Thirty Day Return

 

If for any reason you are not satisfied with the purchase of the item, you have the right to return it, which requires you to receive the product within 30 days beyond the time, we will not process your return request.


The direct cost of returning the product (shipping charges for returning the product) will be borne by you and will be deducted from your refund.


You can only return unused products in their original packaging, with all attachments and instructions, including the original warranty and instruction manual.

 

Custom products are not returned.


Any products not returned in accordance with this provision will not be refunded.

 

The responsibility that return money

 

You may request a refund for any reason within 30 days of receipt of your order. Orders older than 30 days will not be processed

 

Buyers responsibility:

 

Due to the subjective reasons of refund, such as the buyer no longer likes to change his mind and buy the wrong style, you need to send the product back yourself. In addition, we need to charge a supplementary fee of 15% of the amount of your order and a shipping fee.Total refund =(order amount - supplementary fee - freight).

 

The seller responsibility:

 

The parcel was damaged and lost in transit. The product did not conform to the description. The seller is responsible for the wrong goods.Total refund = order amount (you still need to send back the package yourself).

 

 

NOTE

 

Please contact us before deciding to return the product. Upon receipt of your request, we will send the return address to your email address. Please do not send the product directly back to the manufacturer.

 

 

Refund


After inspection, if the returned product meets the return requirements, we will process the refund within 15 working days from the date of receipt of the product. If the product does not meet the return requirements, we will not process your refund.


Refunds will be returned using the same payment method as your purchase order and we will send a refund notice.

 

Contact Us

If you have any questions about returning goods you can send us an email : info@awwgarden.com